Customer Feedback

from: John & Rose C...
sent:  Wed 11/6/2013 7:47 AM
subject:  Glass from Spain

from: Brian H. / Lombard, IL
sent: Wed 2/6/2013 8:09 AM
subject:  (engraving completion)

(regarding engraved glasses from ICEHotel in Norway / These glasses looke like melting ice, same as those used at that same ice hotel in Norway, who sells them.  Our customer just got back from Norway.)

Good morning John,

I have given both glasses to my mother and sister.  THEY LOVED THEM!!!  They were floored by the quality of work you had done!  

Thanks again for getting them done so quickly!

Brian H.  (Lombard, IL)

from:  Cecily M, Chugiak, AK
from order:  Sat Feb 02 17:14:51 2013

(excerpt from a customer repair order)

1 - 10oz Rowland Ward Moser Antelope crystal rock glass - repair a previous horrid uneven attempt at a rim chip repair
1 - Rowland Ward Moser Decanter stopper - repair chip to top of stopper if possible

Comments: 
Please go ahead and complete the repairs when the items arrive - no need for an estimate prior to work being done. You have done a previous repair for us that was outstanding in its quality and very much appreciated! If anything else is needed, please just let me know. Kind regards, Cecily M. (Chugiak, Alaska)

from: Chris K. / Milwaukee
sent: Thu 1/31/2013 10:42 AM
subject:  Crystal Vase - Thank You!

Crystal Vase - Thank You!

I came across your email on my desk today!  I have been meaning to send you an email to thank you for the great job you did on putting my crystal vase back together! 

I knew it would never be perfect…but from a distance you can hardly tell it was broken so badly!  As I was putting each tiny piece into its own Ziploc bag, and realized just how many pieces there were, I was convinced it could never be reconstructed!  I am amazed at how you were able to put all those “slivers” of glass back in place!  But you did a fantastic job on it!

Thanks again….I appreciated the fast turnaround!

Chris K.   (Milwaukee, Wisconsin) 

from:       Ellie A.
sent:       Fri 11/30/2012 2:39 PM
subject:  Re: Project Completion Notice:   RE: Emmy award:  from Riordan Artistry

Just wanted to tell you how thrilled I am with my ornament for Kevin!  It turned out great!

Thanks for working with me!  Have a great Christmas,  Ellie (Lake Barrington, IL)

Thanks for the jpg.  It's great to have the photo for our file.  We are pleased beyond measure with your service and product.  I will be retiring July 1, but have made a note in the file for next year to consider using this line for our 50, 75, and 100 year agency  anniversaries, and possibly our 150 anniversaries, as well.  We're in business since 1848, starting out as Ohio Farmers Insurance Company.  

     ~ Helen A..., CPS/CAP   /  Westfield Insurance Group (Westfield Center, Ohio)

Hi John,

I wanted to echo those comments and say that the honorees were truly floored by the likeness the award had to our "Rock" out front.  Great job and thanks again.

      Take care,

           Dan K. (principal, Willowbrook H.S., IL)

>>> GERI H... 10/1/2010 9:11 AM >>>

Good morning John,

I just wanted to drop you a note to tell you how much our Honoree's loved their "crystal rock".  It was the hit of the evening.

Thank you so much for getting those together for us in such a short amount of time.  I submitted the requisition for payment as soon as I received the invoice, so you should have payment in about 2 weeks.  We look forward to working with you again in the future.

Thank you again and have a great weekend!

       Geri H...  (DuPage District 88 / Willowbrook H.S., IL)

John,  (re: crystal repair)

Once again you came through for me.  What a great job you did!

And to top it off, it was perfect packing.

Sent you a payment via PayPal today. 

   Thanks

     Jim McClure / Cash Around the House  (ebay crystal auction company) (Waterford, MI)

Hi John,

 It arrived today and looks GREAT! I cannot see the repair, which is more than I expected.

 Thanks so much,     Dennis Kromm  (owner of Swarovski crystal)

From: s cochran...

Sent: Wednesday, August 26, 2009 5:54 PM

Subject: glass repair

My priceless family heirloom was delivered tonight. The  work is beautiful!!! I can't thank you enough. I have a waterford goblet that I would like to send to you in the near future. Thank you again for the beautiful repair.

Susan C...

From: Leslie A R. 
Sent: Wednesday, February 11, 2009 7:21 AM
Subject: Re: Paid Invoice #4417: from Riordan Artistry, Inc.

(re:  optical crystal plaques, with deep-sculpted, and involved artwork, for department achievers)

Thanks! And thanks for the great work that you do!!

*********************************************
Leslie Anne R.
Strength, Hope and Caring Program /  Communications Department  /  Duke University Hospital

From: Tennille H. 
Sent: Friday, January 16, 2009 8:32 AM
Subject: RE: Photos of Vitronic Award: from Riordan Artistry, Inc.

(re: large optical crystal, logo-engraved Victory Award)

Thanks, John! Everyone LOVED the award, including our President in Germany! Great job
Warmest Regards,   
Tennille

Tennille H. / Sales and Marketing Administrator  / Vitronic Machine Vision, Ltd. /  11900 Plantside Drive, Suite G  / Louisville, KY

John I just want to follow up on Maria's comments. They are wonderful. You guys did a great job. Certainly way beyond our expectations.  Hal B.

                   --------//---------

John - 

We just received the glasses a couple of minutes ago!!!!!  They are FABULOUS!!!!!!!!!  Thank you so much.  My mother is on her way up here (they were her glasses) to spend Christmas with us and this is such a great treat to have them here for her to use.  I have several recipes for Christmas drinks and I know she and the rest of us will so enjoy using the glasses!!!!!!!!!!!!!!!!

Have a Wonderful Christmas Holiday and again, thank you for doing this for us.
Maria

Re: Project Completion Notice:   from Riordan Artistry

from:  B.-B., Crystal

sent:  Thu 12/11/2008 12:58 PM

(re: Optical Crystal Teamwork award)

John,
You guys are phenomenal!  Thank you so very much!  ....

From: Mary Joan M. 
Sent: Friday, November 21, 2008 7:32 AM
Subject: Mail from WWW site border.

THANK YOU SO MUCH!!!

When I found my leaded crystal bowl, a very old family heirloom, in pieces on my hutch, I was absolutely heartbroken.  It had been handed down through many generations of my family and was part of a collection I was saving for my daughter.  It was a disaster until I found your website.   She received the bowl you repaired yesterday and it’s gorgeous.  We are so pleased with your work that words cannot express our feelings.  Thank you so much for the wonderful, professional, and caring work that you do. 

Sincerely,

Mary Joan and Ellie

Mary Joan M... NHD,BS,CH,CR/  Member American Naturopathic Medical Association / MemberNational Center for Homeopathy

Re: Paid Invoice #4362 from Riordan Artistry, Inc

Wed 10/29/2008 2:25 PM.

Dear John,

I am very grateful to you for getting this work done for me on such short notice.  The quality of the work is wonderful and Andrew was very well pleased and surprised to have it to share with his golf coach and team-mates.

Best Regards,

Mike W.

Re: Project Completion Notice:  from Riordan Artistry

Sun 4/13/2008 9:53 PM

(re:  special engraved glass ruler for retiring professor)

John, the banquet was a success and everyone was very impressed with the senior gifts. Thank you so much for all your efforts. You guys give awesome sevice!

Dr Abdul

From: Ashley H. 
Sent: Friday, February 29, 2008 2:46 PM
To: Riordan Artistry, Inc. / John O. Riordan
Subject: RE: Project Completion Notice: Zoso: from Riordan Artistry

(re:  Led Zeppelin interpretation shot glass)

John,

Just wanted to let you know that you did an awesome job matching the logo up to the other ones!!  Have a good one!

Thanks much,

Ashley

From: Peter K./Marilyn C. 
Sent: Thursday, February 21, 2008 8:33 PM
Subject: Dragonfly

Hello John,

I received my dragonfly package today and successfully unpacked it with no damage.  It is simply a wonderful job and I thank you so very much.  I am searching for a safe place to put it where it won't get broken again.

I am very grateful to you for your lovely work.

Marilyn

From: Tom S.  
Sent: Wednesday, November 28, 2007 7:12 AM
To: Riordan Artistry, Inc. / John O. Riordan
Subject: RE: Invoice from Riordan Artistry, Inc.

(re: military badge sculpture on glass plaque)

Everything arrived safely yesterday.  Thanks for the great work!!!!!! 

Tom

From: Stephanie P. 
Sent: Monday, December 03, 2007 3:04 PM
Subject: Compliments

I just wanted to send many many compliments to your company for the product that was done for us. Not only, did John get the product a day before he quoted, the product was in pristine condition and the engraving was beautiful. Thank you for helping our company celebrate a 20-year tenure employee!

Stephanie M Powers / 
Human Resources Manager, Payroll, & A/P   /  Photo Stencil, LLC

From: Lisa S. 
Sent: Monday, November 05, 2007 12:43 PM
Subject: Re: Fw: Award bases: from Riordan Artistry

(re:  repair of crystal bases)

John,
I just received the award back from you and it looks fabulous! Thank you again for doing this and for getting it back to me so quickly.

Best regards,
Lisa S.   .......

Philips Research North America
Briarcliff Manor, New York

from:   (Deborah M.)

subj: Thank you!

Mon 11/5/2007 6:58 AM

Good morning, John!

The Pegasus was BEAUTIFUL!!     We got it in plenty of time.  Sorry I

haven't written.  I was at UNC Hospital with my husband in ICU for a day and half, and then in a regular room almost until we left for the convention.  I just didn't have computer access and NO cell phone to speak of.  My life went on hold.  I apologize for this late thank you...but THANK YOU!!  EVERYONE just really admired it, and to use an over used word, loved it.

We are looking forward to having this award next year, and the next....

Thank you so very, very much,

DeDe

 Re: Invoice from Riordan Artistry, Inc.

Thu 10/18/2007 4:39 PM

(re: mini-lighted sculpture)

Hi John,

This is an amazing piece.  You do great work. 

How late are you open this evening?  I'll be in the area around 6:15PM.   Otherwise, I'll plan to stop by on my lunch hour tomorrow.
Thanks,

David D.

 RE: Shipment Noticel: from Riordan Artistry, Inc.

Wed 4/11/2007 12:34 PM

THANK YOU SOOO MUCH.  THEY LOOK AMAZING!!!

JESSICA

Re: RE:Ice Bucket order: from Riordan Artistry, Inc.

Tue 2/6/2007 1:07 PM

John:

I received the buckets today -- they look great.  Thanks!

Jeff

 My brother's christmas gift

Thu 1/4/2007 10:02 PM

John

 I want to thank you and your team for a wonderful job and getting it done before Christmas. Even though he pick it up a week later.  Kendall was shock and held back his tears. He love his gift.  Thank you again. I will see you all again sometime this year. 

Happy New Year
Kristie P.  :-)

 RE: mirror project for Lee F.:  from Riordan Artistry

Sent: Thu 12/21/2006 1:53 PM

Holy crap - I didn't really know what to expect, but that looks amazing.  Thank you so much!  We're heading out on Saturday but exchanging gifts before then, so I'll probably show her this picture.  Really cool - I can't wait to see it in person!

Lee F.

 Re: Project Completion Notice:  from Riordan Artistry, Inc.

Sent: Thu 10/5/2006 1:21 PM

From: Christy O.

Mike and John,

I received the mugs this morning and I cannot express my gratitude for the work you did; they are beyond my expectations!!!  Now the hardest part -- waiting 2 weeks to share them with my husband for our anniversary!

Thank you so much for all your input on this project and for the incredible talent that went into these; they are perfect!

Warm Regards,
Christy Olson

Hello John ;-)

Marcus told me that you wanted to see some of the pictures. Sam and Chad thought it was going to be an ordinary plaque. But, they and everyone else got the shock of theirlives.  Lol. John to you and your crew, thank you again for making this event special.

(from Kristie G. ...from Berlin Project /Prince award)

From: Michael S. .../ Ikonics 
Sent: Monday, August 07, 2006 10:00 AM
To: Riordan Artistry, Inc. / John O. Riordan
Subject: IKONICS Glass

John,

Good morning.  I was out of the office last week, thus, I viewed the etched IKONICS glass for the first time this morning—it looks FANTASTIC!  We are extremely pleased we contracted such a quality company for this project. Once our entryway is completed, new paint, new carpet etc—I’ll take a few pictures and email them to you.

Thank you again.

-Michael

Michael S. /Marketing Services Manager /IKONICS CORPORATION /4832 Grand Ave. /Duluth, MN /55807 USA 

 Subject:     Crystal Awards
Date:     Tue 6/1/2004 1:49 PM

Anne [E.] 
Assistant to Tim [H.] 
Onshore US Business Unit 

Laurie [T.]
Associate Administrator
Department of Pediatrics
Georgetown University Hospital
2PHC 3800 Reservoir Rd., NW
Washington, DC 20007-2113

John – the piece arrived – very nicely done – thanks so much for your help.

David

David H. [N.] ,  Founder
Life Enhancement Systems
355 21st Avenue NE
St. Petersburg, FL  33704

 RE: Riordan Artistry, Inc.:

Subject: Customer Order from WWW-site

Date: 11/10/2003 8:27:08 AM Central Standard Time

[Riordan Artistry], this is Debrah Doyle calling.

I just recieved that diamond award through UPS. It is absolutely gorgeous. It is absolutely beautiful!

Once again, you guys have outdone yourselves. This is absolutely gorgeous. ... And I would like to than you for everything that you did, and for throwing that little tree (graphic) in for us.  It is absolutely beautiful.  ..And I know that when my auntie sees this she will absolutely fall out on the floor.

Thanks again. Bye bye.

Debrah D. [Atlanta, GA]

Just wanted to drop you a quick line to say that our Grandparents loved the piece. Tears started flowing! It was definitely a hit & went right to their heart! Thanks again for your hard work and hustle!

Kelly S. [Scottsdale, Arizona]

WOW!!!!! It looks absolutely perfect. It's amazing to look and our Grandparents on glass like that. I DO appreciate your hussle and assure you that because of your hard work the 60th Anniversary party will be much more memorable! Thanks again! I can't wait to present it to them!

Kelly S. [Scottsdale, Arizona]

Hey fellas , Happy New Year and a belated Merry Christmas! I want to Thank (you) for the ideas and, for such a wonderful job you did on the sets and the coasters! It was a big hit with my two sons and son-in-law! My wife and daughter said it was a great gift with the engraving you did on the coasters and lighter and ash tray sets! Well, I want to Thank (you) again and looking forward to the horse idea you both let me in on!

I am really counting on that for a Valentine's Day gift for my wife!

Thanks Again

Paul K. [Naperville, IL]    hope you post this on your Web site and we will see you soon!

[Riordan Artistry],

The engraved baseballs were a great hit at the party. All the coaches loved them. I'm glad I called you. This is better then giving a trophy or a plaque. Its something they can keep always. I look forward to doing business with you again soon.

Thanks...Jill B.I. [IL]

John -

They look absolutely wonderful!!! [from digital photos attached to email]  I can't thank you enough for all you've done for us. Everyone just loved the golf and vendor awards. I would greatly appreciate it if you could ship these items to us as I won't be back in the office until Thursday.

Thanks again for everything.

Renee R.,    J.C. Whitney [Chicago, IL]

"[The gift recipient] really liked the glass work you did. (...)  Thanks a lot, really did a great job!

     Mike D. [Tinley Park, IL]"

(RA comments:  We did a "Black Sheep" in full color in our Mini-Lighted Sculpture format. We covered the paint from the back with a thick resin to protect it for all time. We found the mixing of colors to obtain a black which we could effectively illuminate as very challenging indeed.)

"Happy New Year, [Riordan Artistry]! 
     I'm finally getting to read my e-mail after a busy holiday vacation (got your voice message, too.). And, I hope you & your family enjoyed a blessed holiday season- 
     Yes, everything turned out wonderfully! The event & your ornaments were a great success. Thank You, again. And please thank your staff for all their work and attention to detail as well. Everyone, including our Pastor, was especially pleased with the very special Jubilee design. It may be hard to top in the future!!! 
     Thanks again, and I will certainly keep you top of mind for future opportunities. And, please feel free to use my name as a reference if you like. 
     Best to all & a happy & healthy 2001. Warmest regards,

     Patty N. [Naperville, IL]"

(RA comments:  That was our third year of producing about 300 ornaments for this organization. We were granted permission by the Roman Catholic Holy See to reproduce their special Millennium Jubilee 2000 design. We were originally contacted three years ago after this customer was left without having their ornaments on time from another crystal and glass supplier.)

(Riordan Artistry),

I wanted to take the opportunity to thank you for your impressive work on the Chicago Area Healthcare Recruiters Awards.

The awards presentation were the highlight of the evening and it was great to be able to Present Shirley Graf (W.)elch with the lifetime achievement award. The blue crystal Mario Cioni Lead Crystal Renaissance vase was exquisite and defiantly wowed the audience! It was truly special and unique. Thank you for the recommendation. As always, working with you we know you will recommend just the right award for the occasion. Shirley was very moved and touched with her award. She is normally very stoic and she was reduced to tears. According to her husband the award blew her away! It was just the motivation she needed to keep her going until her retirement in a couple of years.

The institutional awards we also very impressive and a significant recognition gift for that group. Thanks for the quick turnaround on that order!

Sincerely,

 Christina P. 
 President, Chicago Area Healthcare Recruiters

Hi [Riordan Artistry], 
     The HEARTS have arrived and THANK YOU for providing us with such a wonderful finished product. 
     I have only looked at one at the moment however the heart it really does reflect the purpose for which the gifts are to be given. They are elegant and beautifully presented. 
     We thank you and your TEAM John, for fulfilling our order and working within our tight timeline. You and your company are a delight to do business with and we look forward to the next occasion. 
     Kind regards, 
          Dale K[.]
          Managing Director,  Insight Seminars Worldwide  [University of Santa Monica / CA]"

(RA comments:  We produced 50 hearts of variable-depth-carved, solid crystal for this customer.)

"Dear [Riordan Artistry], 
     I wanted to thank you for the beautiful Award for our Program Manager of the Year Award. She was very surprised and could not wait to bring it home and share it with her family. She is proudly displaying it on her desk. 
     It is very meaningful to her an will be in the years to come. 
     I look forward to working with you on future awards and personal gifts.
Regards, 
Christina P[.],   Manager of Nurse Recruitment and Retention [Elmhurst, IL]"

(RA comments:  We were told that the normally stoic healthcare professional who received the etched Mario Cioni Crystal referred to above, cried and stated that the award made it all worth it.  ...And that now she could continue more easily her remaining years before retirement.)